Terms of service

These Terms of Service (“Terms”) govern your access to and use of zaravue.com and your purchase of products from Zaravue.

Throughout these Terms, “Zaravue,” “we,” “us,” and “our” refer to the business operating the Zaravue online store.

Zaravue is an online home and lifestyle brand operated by Yangxin County Henghong E-commerce Co., Ltd. We focus on practical, thoughtfully designed home products that make everyday living simpler, more organized, and more comfortable. Our team is responsible for product sourcing, website operations, order processing, and customer support.

By accessing the Site, placing an order, or using our services, you agree to these Terms and our Privacy Policy, Return & Refund Policy, and Shipping & Delivery Policy.

If you do not agree with these Terms, please do not use the Site.

1. Eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction to make a purchase through the Site.

If you are under the age of majority in your jurisdiction, you may use the Site only with the involvement and permission of a parent or legal guardian.

2. Products and Product Information

We make reasonable efforts to display product descriptions, photographs, colors, dimensions, materials, features, availability, and prices accurately.

However:

  • Screen displays may cause colors to appear differently.

  • Packaging or product presentation may change.

  • Minor variations in color, dimensions, texture, or appearance may occur.

  • Product availability may change without notice.

  • Typographical or technical errors may occasionally occur.

  • We reserve the right to correct errors and update product information.

Customers should review the product description, specifications, dimensions, materials, care instructions, and intended use before purchasing.

3. Product Use and Care Disclaimer

Zaravue products are intended for ordinary household and lifestyle use unless expressly stated otherwise.

Products should only be used for their intended purpose and in accordance with any instructions, care guidance, warnings, or limitations provided on the product page, packaging, or accompanying materials.

For products such as the Zaravue Collapsible Faucet-Hanging Sink Strainer Basket, customers should ensure that the product fits securely on the intended faucet or storage location before use.

Because kitchen faucets, sinks, fixtures, and household environments vary in size, shape, and configuration, compatibility cannot be guaranteed with every installation or household setup.

Customers are responsible for checking product dimensions and suitability before use.

When using kitchen products:

  • Do not overload the product beyond reasonable household use.

  • Ensure the product is securely positioned before placing food, utensils, cleaning accessories, or other items inside.

  • Keep products away from direct flames, excessive heat, or other conditions that may damage the material unless expressly stated as heat-resistant.

  • Rinse and clean products regularly according to the applicable care instructions.

  • Do not use abrasive cleaners, sharp objects, or cleaning methods that may damage the product unless specifically permitted.

  • Stop using a product if it becomes cracked, damaged, unstable, or otherwise unsafe.

Zaravue products are not intended for industrial, commercial, structural, medical, or other specialized uses unless specifically stated.

Individual product performance may vary depending on installation, environment, manner of use, maintenance, and other conditions outside our control.

4. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right, where lawful, to refuse or cancel an order for reasons including:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud

  • Payment authorization failure

  • Shipping restrictions

  • Suspected resale or abuse

  • Violation of these Terms

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund for the canceled portion of the order.

5. Pricing

Prices are shown in the currency displayed on the Site at checkout.

Prices, promotions, bundles, and discounts may change without notice before an order is placed.

We reserve the right to correct obvious pricing, promotional, or typographical errors.

Applicable taxes, shipping fees, customs charges, import duties, or other charges may be added where appropriate and will be handled according to the information presented at checkout and applicable law.

6. Payment

You agree to provide current, complete, and accurate payment and billing information.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Payments may be processed by third-party payment providers and may also be subject to their applicable terms and policies.

7. Promotions and Discount Codes

Promotional offers:

  • May have expiration dates

  • May be limited to certain products or customers

  • May not be combined unless specifically stated

  • May exclude previous purchases

  • May be modified or discontinued where permitted by law

Promotions remain subject to any additional conditions displayed with the applicable offer.

8. Shipping

Shipping is governed by our Shipping & Delivery Policy.

Delivery dates are estimates unless expressly guaranteed in writing.

Zaravue is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs procedures, weather events, transportation disruptions, incorrect addresses, import inspections, or government actions.

Nothing in this section limits rights that cannot legally be waived.

9. Returns and Refunds

Returns, satisfaction-guarantee requests, exchanges, and refunds are governed by our Return & Refund Policy.

Products specifically advertised with a money-back guarantee or other satisfaction guarantee may qualify for that guarantee in accordance with the applicable policy and any conditions stated on the relevant product page.

10. Order Changes and Cancellations

Customers should contact us promptly after placing an order if a change or cancellation is required.

We cannot guarantee that an order can be changed or canceled after fulfillment processing has begun.

Once an order has shipped, the applicable return procedure generally applies.

11. Accuracy of Customer Information

You are responsible for providing complete and accurate:

  • Contact information

  • Shipping information

  • Billing information

  • Email address

  • Payment information

Zaravue is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where required by applicable law.

12. Intellectual Property

The Site and its content, including branding, logos, graphics, product descriptions, layouts, text, photographs, videos, design elements, and other materials owned or licensed by Zaravue are protected by applicable intellectual property laws.

You may use the Site for personal, non-commercial shopping purposes.

You may not copy, reproduce, republish, distribute, modify, scrape, exploit, or commercially use protected Site content without authorization.

13. Reviews and User Content

If you submit a review, photograph, video, comment, testimonial, suggestion, or other content to us, you represent that you have the right to provide that content.

You must not submit content that:

  • Is false or intentionally misleading

  • Infringes another person's rights

  • Contains unlawful, abusive, or malicious material

  • Contains malware or harmful code

  • Violates applicable law

To the extent permitted by law, when you voluntarily submit content for publication, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and adapt that content for operating and promoting our business.

14. Prohibited Uses

You may not use the Site:

  • For unlawful purposes

  • To commit fraud

  • To impersonate another person or entity

  • To interfere with Site security

  • To distribute malicious software

  • To attempt unauthorized access to systems or accounts

  • To scrape or harvest information in violation of law

  • To infringe intellectual property rights

  • To submit false payment disputes or fraudulent chargebacks

  • To interfere with other customers' use of the Site

We may restrict access when we reasonably believe these Terms have been violated.

15. Third-Party Services

The Site may use or link to services operated by third parties, including payment, shipping, analytics, advertising, ecommerce technology, and other service providers.

Third parties may have their own terms, conditions, and privacy policies.

Zaravue is not responsible for third-party services to the extent permitted by law.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and services are provided on an “as available” basis.

Except for express warranties or guarantees specifically provided by Zaravue and warranties that cannot legally be excluded, we do not make additional warranties regarding uninterrupted Site availability, exact product appearance, universal compatibility, or suitability for a particular household setup or purpose.

Product photographs, colors, dimensions, and descriptions are provided for reference, and reasonable variations may occur.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be waived.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Zaravue will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Site or products.

Customers are responsible for using products according to the intended purpose, instructions, warnings, and reasonable household safety practices.

Where liability cannot lawfully be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be limited or excluded, including any applicable mandatory consumer-protection rights.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold Zaravue harmless from third-party claims arising directly from your unlawful misuse of the Site, your violation of these Terms, or your infringement of another person's rights.

19. Severability

If any part of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

20. No Waiver

Failure by Zaravue to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

21. Governing Law

These Terms are governed by the laws applicable to the jurisdiction in which the legal entity operating Zaravue is established, without limiting any mandatory consumer-protection rights that apply based on the customer's location.

22. Changes to These Terms

We may update these Terms periodically.

Changes apply prospectively from the date the revised Terms are posted unless applicable law requires otherwise.

Customers are encouraged to review these Terms periodically for updates.

23. Consumer Protection

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

24. Contact Information

Questions regarding these Terms may be sent to:

Zaravue

Website: zaravue.com

Email: support@zaravue.com

Company Name: Yangxin County Henghong E-commerce Co., Ltd.

Company Address: Room 2-1003, Building 1, Jinhong Yayuan, Intersection of Xinhua Road and Zonghe Avenue, Chengdong New Area, Yangxin County, Huangshi City, Hubei Province, China

Contact Information: +86 13667106682