Return & Refund Policy

Standard Returns Policy

If you are not satisfied with your purchase, you may return eligible items within 30 days of receiving your order. Approved returned item(s) will be refunded in accordance with this policy.

Please note that original shipping charges are non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

Return terms may vary during promotional periods. Please review the applicable promotion terms and conditions before placing your order.

For Zaravue products purchased through an authorized third-party retailer or marketplace, please contact the original retailer directly regarding returns, exchanges, or refunds.

Returns Process

For all return requests, please contact us at support@zaravue.com and include your order number and the item(s) you would like to return.

Our customer support team will review your request and provide you with the applicable return instructions and next steps.

Returned items must meet the return conditions communicated by our customer support team. We recommend contacting us before sending any item back, as unauthorized returns may not be accepted or processed.

Damaged Items

If your order arrives damaged, defective, or with an incorrect item, please contact support@zaravue.com within 14 days of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damaged, defective, or incorrect item

Please use the subject line: DAMAGED ITEM.

Once we receive the required information, our customer support team will review the issue and advise you of the appropriate resolution.

Missing Items

If you have not received your complete order or an item is missing from your package, please contact support@zaravue.com.

Please include your order number and details of the missing item and use the subject line: MISSING ITEM.

Our team will review the shipment information and assist you with the next steps.

About Zaravue

Zaravue is an online home and lifestyle brand operated by Yangxin County Henghong E-commerce Co., Ltd. We focus on practical, thoughtfully designed home products that make everyday living simpler, more organized, and more comfortable.

Our team is responsible for product sourcing, website operations, order processing, and customer support.

Company Information

Company Name: Yangxin County Henghong E-commerce Co., Ltd.

Company Address: Room 2-1003, Building 1, Jinhong Yayuan, Intersection of Xinhua Road and Zonghe Avenue, Chengdong New Area, Yangxin County, Huangshi City, Hubei Province, China

Contact Information: +86 13667106682

Email: support@zaravue.com